Before depositing at any online casino, take five minutes to read this checklist — it covers the steps most players skip. This guide focuses on the Xtraspin bonus, a popular promotion offering free spins to new players in the United Kingdom. We’ll walk through the process step by step, from requirements to wagering calculations.
What You Need First
- A valid email address – your primary contact for account updates and bonus confirmations.
- A phone number – used for two-factor authentication and verification.
- Proof of identity – a scan of your passport or driving licence.
- Proof of address – a recent utility bill or bank statement (dated within three months).
- Age verification – you must be at least 18 years old to register.
- Banking details – a debit card, e‑wallet, or bank account that supports deposits and withdrawals in your currency.
Creating Your Account
- Visit the Xtraspin website and click the Register button.
- Complete the registration form with your full name, date of birth, email, and phone number.
- Choose a strong password – at least 12 characters with a mix of letters, numbers, and symbols.
- Verify your email by clicking the link sent to your inbox.
- Verify your phone number by entering the SMS code.
- Upload the required documents for identity and address verification.
- Make your first deposit using one of the accepted payment methods.
- Enter Xtraspin bonus to claim your free spins offer. The welcome promotion will be credited automatically after the deposit is processed.
How Wagering Works
Wagering requirements determine how many times you must play through your bonus (or its winnings) before withdrawing. The formula is straightforward:
Total Wagering Requirement = (Deposit Amount + Bonus Amount) x Wagering Multiplier
Example: You deposit £20 and receive £20 in free spin winnings (the bonus amount). The offer has a 35x wagering requirement. Your calculation:
(£20 + £20) x 35 = £1,400
You must place £1,400 in bets before any winnings become withdrawable. Note that not all games contribute equally. Slots typically count 100%, while table games like blackjack may count only 10% or even 0%. Always check the terms to avoid surprises.
Is It Safe?
The platform holds a licence from the Government of Curacao. While this authorises the casino to operate, it differs from a UK Gambling Commission licence. For players in the United Kingdom, this means winnings may be subject to local income tax – a detail often overlooked. Use a secure connection, enable two‑factor authentication in your account settings, and never share your login credentials.
Payment Methods
| Method | Minimum Deposit | Withdrawal Time |
|---|---|---|
| Visa / Mastercard | £10 | 1–3 business days |
| Neteller | £10 | Up to 24 hours |
| Skrill | £10 | Up to 24 hours |
| Paysafecard | £10 | N/A (deposit only) |
| Bank Transfer | £20 | 3–5 business days |
When Things Go Wrong
- Free spins not credited – Double‑check that you entered the correct promo code during deposit. If still missing, contact live chat.
- Wagering not counting – Certain games are excluded. Verify the list of eligible games in the bonus terms.
- Withdrawal delay beyond stated time – Document the date of your request and all communication. Escalate to a manager after 10 business days.
- Bonus denied after deposit – The offer may have expired or is limited to new accounts. Read the full terms before depositing.
- Account locked after verification – Contact support immediately. Provide the documents they request. Do not create a new account.
- Country restriction error – Ensure your residential address is in a permitted region, such as the United Kingdom. Some promos exclude certain nations.
Need to Know
What are wagering requirements?
They are the number of times you must bet the bonus amount before withdrawal. For example, 35x means you bet 35 times the bonus value.
Can I withdraw my free spin winnings immediately?
No. Free spin winnings are added as bonus funds and must meet the wagering requirement before cashing out.
Are there game restrictions?
Yes. Most free spin offers apply only to specific slots. Check the promotion details for the game title.
How long do the free spins last?
Typically 7 to 14 days after activation. Unused spins expire, and the bonus is forfeited.
Is there a maximum win limit?
Some promos cap the maximum withdrawal from free spins, e.g., £50 or £100. Read the terms to avoid disappointment.
Do I need a promo code for this offer?
Often, a promo code is required during deposit. The code is displayed on the promotion page or sent via email.
What happens if I close my account before wagering is complete?
Any remaining bonus funds are forfeited. You may also lose your deposit if the bonus was part of a matched deposit promotion.
How can I contact support?
Use the live chat feature on the website, or email support@xtraspin.com. Response times are usually within a few hours.
Is my personal data safe?
The site uses 128‑bit SSL encryption to protect your details. Always log out when using a shared device.
Worth Knowing
If a withdrawal is delayed beyond the stated processing time, follow these steps:
- Log into your account and check the withdrawal status under the cashier section.
- If status shows Pending, wait the full processing time (e.g., 48 hours for e‑wallets).
- After that period, contact live chat with your transaction ID.
- If no progress after 10 business days, escalate by sending a formal email to the support team.
- As a last resort, file a complaint with the Curacao eGaming licensing authority. Keep all communication records.
Following these steps increases your chances of a swift resolution. Always withdraw using the same method you deposited with – it speeds up verification.